1. Templates and All-access
We’ll refund a template or All-access purchase within 7 days if:
- You never received access, and we can’t fix it within 3 days of you contacting us.
- A template is broken or clearly different from its preview, and we can’t fix it within 7 days.
- You were charged twice for the same product.
We don’t refund because you changed your mind, bought by mistake after viewing the preview, or got different results from a prompt in a different AI tool. Every template has its films, laptop and phone views, and measured performance and SEO in its modal, so please check them before you buy.
2. Moving to All-access
If you buy All-access after single templates, the earlier purchases aren’t refunded; they stay yours.
3. Custom projects
- The deposit is refundable only if we cancel the project or haven’t started work.
- If you cancel after work starts, you pay for work completed so far, as set out in your project proposal.
- Once the final website is delivered and approved, payments aren’t refundable.
4. How to request a refund
Email hello@glasvey.com with your order number and what went wrong. We reply within 2 business days. Approved refunds go back to your original payment method through Gumroad and can take 5 to 10 business days to show.
5. What happens to your access
When a refund is issued, your code stops working and the Drive folders it opened are unshared automatically. You must stop using and delete the refunded files.
6. Chargebacks
Please contact us before filing a chargeback; we can usually solve the problem faster. Access is suspended while a chargeback is open.